At WEB SOFT SOLUTIONS, we are committed to satisfaction with your purchase. If, for any reason, you are not completely satisfied with the software purchased from us, you can receive a full refund under the following conditions:
Eligibility for a Refund
- All refund requests must be submitted within two weeks (14 days) from the date of purchase.
- A detailed review process will take place, which may take up to one week (7 days) from the time the request is made. This review process is designed to understand the issue and determine the best course of action.
- Refunds are applicable only to software purchased directly through our website at novajetsoft.com.
Process for Requesting a Refund
- To initiate a refund, please contact us at [email protected] or call us at +44-775-616-14-21.
- Provide your purchase details, including your order number and the email address used to make the purchase. Please explain the reason for requesting a refund.
- We will respond to your request promptly and guide you through the necessary steps to process your refund.
No Physical Returns
- Since our products are digital software, returns of physical goods are not applicable.
- Once a refund is approved, the license to use the software will be revoked, and the software must be uninstalled from your devices.
Refund Payments
- Refunds will be processed using the original method of payment used at the time of purchase.
- Depending on the processing times of your bank, it may take several days for the refund to reflect in your account.
Contact Us
For any queries or more information about our refund policy, please do not hesitate to contact us through the methods mentioned above.
